Scopus

Evaluating the Impact of Service Quality on Customer Satisfaction and Loyalty in an Application Service Provider: A Structural Equation Modeling Approach

Năm XB 2026 Tạp chí / Hội thảo Advances in Information and Communication Technology (ICTA 2025) Đơn vị ICTU DOI / Link https://doi.org/10.1007/978-3-032-18162-6_52 ↗

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Tóm tắt

This study explores how service quality—categorized into Technical and Customer Service dimensions—affects customer satisfaction and loyalty within an Application Service Provider (ASP) environment. Technical Service refers to operational aspects such as...

Tài liệu tham khảo

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Ghi chú

Source ID: 168; Author classification: ICTU - Main Author; First listed author: James Louie Meneses; Contact author: Duc-Binh Nguyen; Total authors: 6; Not found in provided Springer books 10.1007/978-3-032-18159-6 or 10.1007/978-3-032-18316-3