Scopus

Enhancing Student Mental Health in Vietnam via a Predictive Emotion Chatbot

Năm XB 2026 Tạp chí / Hội thảo International Conference on Advances in Information and Communication Technology (ICTA2025) pp 87–94 DOI / Link https://doi.org/10.1007/978-3-032-18316-3_11 ↗

Tác giả

Ngoc-Phuong Doan ; The-Vinh Nguyen ✉ ; Lan-Oanh Nguyen

Tóm tắt

Vietnamese students face significant challenges in accessing mental health support due to cultural barriers and limited resources. To address this, we propose an AI-based solution that leverages advanced natural language processing techniques to enable personalized emotional support. In it, we build a model for emotion detection, demonstrating a promising F1-score of 0.6686 and a precision of 0.7718, highlighting its potential effectiveness in emotion recognition. The system provides an alternative to traditional chatbots, potentially enhancing mental health care for students in low-resource educational settings.

Tài liệu tham khảo

[1] Abd-Alrazaq, A.A., Rababeh, A., Alajlani, M., Bewick, B.M., Househ, M.: Effectiveness and safety of using chatbots to improve mental health: systematic review and meta-analysis. J. Med. Internet Res. 22(7), e16021 (2020)

[2] Boucher, E.M., et al.: Artificially intelligent chatbots in digital mental health interventions: a review. Expert Rev. Med. Devices 18(sup1), 37–49 (2021)

[3] Chin, H., et al.: The potential of chatbots for emotional support and promoting mental well-being in different cultures: mixed methods study. J. Med. Internet Res. 25, e51712 (2023)

[4] Haque, M.D.R., Rubya, S.: An overview of chatbot-based mobile mental health apps: insights from app description and user reviews. JMIR Mhealth Uhealth 11, e44838 (2023)

[5] Sanjeewa, R., Iyer, R., Apputhurai, P., Wickramasinghe, N., Meyer, D.: Empathic conversational agent platform designs and their evaluation in the context of mental health: systematic review. JMIR Ment Health 11, e58974 (2024)

[6] Sharma, A., Lin, I.W., Miner, A.S., Atkins, D.C., Althoff, T.: Human–AI collaboration enables more empathic conversations in text-based peer-to-peer mental health support. Nat Mach Intell 5(1), 46–57 (2023)

[7] Siddals, S., Torous, J., Coxon, A.: It happened to be the perfect thing: experiences of generative AI chatbots for mental health. npj Ment Health Res 3, 48 (2024)

[8] Thuc, P.T.P.: Mental health of Hanoi primary school pupils: current status and recommendations. Vietnam J. Educ. Sci. 20(4), 63–68 (2024)

← Quay lại danh sách bài báo